Step 1 — Order. We place the order through the agent's public checkout, using a new account for each test cycle so that coupons and account history do not skew the result. We record the timestamp of the order, the agent's confirmation and every reply from the agent's support desk.
Step 2 — Warehouse intake. When the item reaches the agent's warehouse, we read the QC photos the agent uploads. We compare colour, logo placement, stitching, tag position and packaging against the listing images. We request extra photos when a detail is unclear, and we log how long the extra photos take.
Step 3 — Consolidation and rehearsal. For multi-item orders, we use the agent's rehearsal packing and record the estimated weight and volume against the final packed figures. We note any storage fee, repack fee or added service charge.
Step 4 — Shipping quote. We pull quotes for at least three lines on the same parcel, at the same declared value, on the same day. We record the quoted price, the billed price, the transit scans and the delivery date.
Step 5 — Bench check. The parcel arrives at our Rotterdam bench. We photograph it on a grey card under fixed lighting, weigh it on a calibrated 0.1 g scale, measure it with a 150 cm tape and open it. Garments are measured flat and worn by three body types; footwear is measured against a printed foot-length chart. We record seam strength, print alignment, tag placement, box condition and any damage.
Step 6 — Scoring. We score each review on the five-point scale. Shipping-line and agent service scores use the same scale and are averaged across the test cycle, with the sample size stated in the table.
Step 7 — Reassessment. A changed fee schedule, service feature or suspended route calls for a check of the affected figures. A fresh quote is labelled as a quote; a repeated order or bench check is identified by its date and the steps actually completed.
Comparison scope
Define the same item mix and destination before comparing agents. Record packaging-removal requests, protection options, item weights, consolidated dimensions and repacking charges. Separate actual from volumetric weight and reconcile quotes with invoices. Explain the consequences of removing packaging. A lower quoted price is not a confirmed saving until the final parcel configuration and total charges support it.
The review identifies the sample, dates, conditions and any steps omitted. A hands-on claim requires documented inspection or use; desk research is labelled. Scoring uses the complete 1-to-5 scale with the criteria and evidence explained, including unfavorable findings and missing information.